Customer Satisfaction Survey

    Name of service
    Type of service
    Security serviceTraffic and licensing serviceElectronic/smart serviceEmergency and safety serviceOther service (please specify)
    Service delivery channel
    In personWebsiteSmartphone AppCall CenterOther service (please specify)
    Department owning the service
    Service center
    Employee providing the service
    Nationality
    EmiratiGulf NationalArabAsianWesternerAfrican
    Gender
    MaleFemale
    Marital status
    UnmarriedMarriedDivorcedWidow/widower
    Education level
    High school or belowDiploma or higher diplomaBachelor’sPostgraduate
    Geographical area
    Abu DhabiAl-AinAl-Dhafra
    Age
    18 – 25 Year26 – 35 Year36 – 45 YearOver 45 Year
    Are you a person of determination?
    YesNo
    If your answer is “Yes”, please select the type of disability
    General satisfaction with the service
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at all
    To what extent are you happy with dealing with the Abu Dhabi Police?
    Very happyHappyNeutralNot happyNot happy at all
    First: Satisfaction with the service
    To what extent are you satisfied with the following
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Ease of registration and entering the website/App
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Availability of the service round the clock
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Ease of access to information through the website/App
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Ease of access to the service through the website/App
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Availability of live assistance (chatting) and follow-up of requests on the website/App
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Ease of uploading documents to the website/App
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Ease of payment through the website/App
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Time taken to get the service through the website/App
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Digital outlets for service provision
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Clarity of the customer happiness charter – customer happiness equation - on the website/App
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Second: Service evaluation
    Regarding the service you received, to what extent are you satisfied with the following:
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Ease of communication with the service provider to check the status of your request
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Ease of obtaining service information
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Clarity of service procedures
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Number of requested proofs and documents for the service
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Time taken to provide the service
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Ways and methods of service promotion
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Transparency in service provision
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Clarity of complaints mechanism on the website/App
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Third: Satisfaction with other aspects
    As a customer of the Abu Dhabi Police, to what extent are you satisfied with the following
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Complaints system at the Abu Dhabi Police GHQ
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Suggestions system at the Abu Dhabi Police GHQ
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Service provision outlets (the website/ the App./ Kiosks
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Contribution of the customer to the development and strategic plans and goals of the Abu Dhabi Police GHQ
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply
    Contact and communication with the Abu Dhabi Police GHQ
    Very satisfiedSatisfiedNeutralNot satisfiedNot satisfied at allDoesn’t apply