Dr. Mohamed Abdulrahman A. Alahmed’s book, Enhancing E-Service Quality in the UAE: A Roadmap for Smart Governance, offers valuable insights into the factors contributing to effective e-government services and provides practical recommendations for improvement. His research emphasizes the importance of robust technological infrastructure, essential for delivering high-quality e-government services. Dr. Alahmed highlights that reliable broadband networks, secure data centers, and cloud computing are critical for ensuring digital services function efficiently and consistently. The book underscores the necessity for governments to invest in infrastructure supporting scalable and secure systems to accommodate the growing demand for e-government services.
Alahmed’s study reveals that user experience also plays a pivotal role in the success of e-government services. Services must be designed with accessibility and usability in mind to ensure they are user-friendly and available to all citizens, regardless of technological proficiency. This includes making services mobilefriendly and available in multiple languages, particularly important for countries with diverse populations, such as the UAE. Additionally, transparency in the operations of e-government services is vital for fostering trust. Alahmed explains that when citizens can track the status of their requests, understand how their data is used, and hold public officials accountable, trust in digital government services increases, leading to greater adoption and satisfaction.
Enhancing E-Service Quality in the UAE: A Roadmap for Smart Governance also identifies the growing role of emerging technologies like artificial intelligence (AI), blockchain, and Big Data analytics in shaping the future of e-government. These technologies can enhance the quality, speed, and efficiency of public services by automating routine tasks, enabling predictive analytics, and ensuring more secure data management. Governments must embrace these technologies to improve service delivery and keep pace with the evolving digital landscape.
